Tier 3
Managed AI Operations
What's Included
Your AI Systems, Managed and Evolving
Deploying an AI system is the beginning, not the end. Production systems need monitoring, iteration, new capabilities, and governance. The managed operations retainer ensures your AI systems continue to improve without adding headcount.
Each month includes system monitoring, performance optimization, new agent skill development, guardrail updates, and a detailed performance report.
Monitoring
Real-time system health, accuracy tracking, and error detection
Iterations
Continuous prompt tuning, workflow refinements, and optimizations
Governance
Guardrails, access controls, audit trails, and compliance checks
Reporting
Monthly performance reports with usage, accuracy, and ROI metrics
Monthly Retainer
What the Retainer Covers
The managed operations retainer is designed to keep your AI systems running, improving, and aligned with your evolving business needs.
System Monitoring
Continuous monitoring of agent performance, accuracy rates, latency, error rates, and system health. Proactive alerting before issues affect your team.
Optimization & Iteration
Regular prompt tuning, workflow refinements, and performance optimization based on real production data. Systems get better over time, not worse.
New Agent Skills
Development of new capabilities for existing agents. As your team finds new automation opportunities, we build and deploy additional skills without a separate engagement.
Governance & Guardrails
Access control updates, guardrail refinements, audit trail maintenance, and compliance reviews. Ensure your AI systems operate within your risk tolerance.
Incident Response
When things go wrong, we respond. Error investigation, root cause analysis, hotfixes, and rollback coordination. Priority response for production-impacting issues.
Monthly Reporting
Detailed monthly report covering system usage, accuracy metrics, cost analysis, ROI tracking, and recommendations for the next iteration cycle.
Keep Your AI Systems Running
Production AI systems need ongoing attention. The managed operations retainer ensures your systems continue to deliver value without adding technical headcount.